Help Center

Please send an e-mail with the subject "Manage subscription" to support@astrasoul.site from the e-mail address you used to buy. We confirm every cancellation by e-mail. Cancelling stops future renewals, and you keep access until the end of the period you already paid for. There are no cancellation fees.

Bought through Whop? Go to whop.com, sign in, open Orders, select the subscription and click Cancel. Whop sends you a confirmation e-mail. Bought through Hotmart? Cancel the subscription in your Hotmart purchases area.

If you bought through a reseller or marketplace, your purchase is also subject to its terms. Closing or deleting the app does not cancel your subscription. Step-by-step details are in our Cancellation Policy.

Yes. The membership renews every month at the price shown at checkout until you cancel. If anything about the plan changes, we announce it 30 days ahead.

Access to the AstraSoul app and to chat with Sarah, your AI guide. Your Birth Chart and the 21-day Constellation practice are optional one-time products, not part of the monthly membership.

Every purchase, including each monthly renewal, has a 7-day money-back guarantee. E-mail support@astrasoul.site within 7 days of the charge, from your purchase e-mail.

Refunds go back to the original payment method, through the provider you paid with, and usually take 5 to 10 business days to appear. If you bought through a reseller or marketplace, you can also request a refund through that platform. Details are in our Refund Policy.

Most often the renewal was processed before your cancellation reached us, or there is a second subscription (for example an add-on), or a purchase was made with a different e-mail address.

Write to support@astrasoul.site with the charge date and the last 4 digits of the card or the receipt. If the charge was made within the last 7 days, we refund it.

Prices vary by country, currency, language market and offer, and may include introductory or promotional prices. The exact price, currency, billing period and any applicable taxes are always shown at checkout before you pay, and that is the price you will be charged.

Cards and the other methods shown at checkout. Payments are processed by the third-party payment provider or reseller shown at checkout. We never see or store your full card number.

Open the app in your language and sign in with the e-mail you used at purchase:

app-en.astrasoul.site (English) · app-es.astrasoul.site (Español) · app-fr.astrasoul.site (Français)

Use exactly the e-mail you used to buy. Check for typos or an alias, and look in your purchase confirmation e-mail to see which address it was sent to. Access can take a few minutes to appear after payment.

If it still does not work, write to support@astrasoul.site with your receipt and we will look into it.

Write to support@astrasoul.site from your old address (or include your receipt) and tell us the new one.

Check your internet connection, refresh the page, and try another browser. If it keeps happening, tell us the time it happened and the device you were using, and we will investigate.

Charts depend on the exact date, time and place of birth. A different birth time or place can change your rising sign (ascendant) and houses. If you need to correct your details, let us know.

AstraSoul works on recent versions of Chrome, Safari, Edge and Firefox, on phone or computer. Try clearing your browser cache and reloading. If the problem continues, contact us at support@astrasoul.site.

AstraSoul is a personalized astrology, self-knowledge and mindfulness app with an AI guide. For entertainment and self-reflection. Not a substitute for medical, legal, financial or psychological advice.

No. Sarah is an AI guide. Her answers are generated by artificial intelligence and can contain mistakes.

A birth chart is a snapshot of the planets' positions at the time and place you were born. It is calculated from astronomical data using your birth details, then explained to you section by section.

English, Spanish and French.

E-mail support@astrasoul.site. We reply within 2 business days. To help us answer faster, include the e-mail you used to buy and your receipt.